Issue with CDN provider

Incident Report for Loop Message

Resolved

This incident has been resolved.
Posted Jun 04, 2026 - 22:00 UTC

Update

We are continuing to monitor for any further issues.
Posted Jun 04, 2026 - 21:25 UTC

Monitoring

We already applied all required changes to return performance and are currently monitoring the system.
Requests that have already been accepted and added to the messaging queue should be processed soon.
Posted Jun 04, 2026 - 20:50 UTC

Identified

We identified that our API services begin receiving a thousand times more API requests per second than they should be. Our CDN provider Cloudflare, applied DDoS protection to prevent server overloading. We're currently working on returning service performance to 100%.
Posted Jun 04, 2026 - 20:30 UTC

Investigating

We noticed that our CDN provider Cloudflare, which we are using for communication between microservices, had a communication issue, and some requests may return a response code ~500. We're currently investigating this issue.
Posted Jun 04, 2026 - 20:00 UTC
This incident affected: API Service.