Messaging performance issue

Incident Report for Loop Message

Resolved

This incident has been resolved.
Posted Jun 01, 2026 - 03:20 UTC

Update

We are continuing to monitor for any further issues.
Posted Jun 01, 2026 - 03:20 UTC

Update

We are continuing to monitor for any further issues.
Posted Jun 01, 2026 - 00:08 UTC

Monitoring

The network issue has already been almost resolved. Most messages are working as they should and are delivered within a few seconds. We expect that during the next hour, deliverability performance will recover to 99% of requests.
Posted May 31, 2026 - 22:45 UTC

Identified

Around 17:30 UTC, one of our cloud/server providers responsible for messaging experienced a network connection issue.
We're working only with Tier-3 or Tier-4 server/cloud providers who garuantee 99.9% SLA. Hovewer this incident is an exceptional case when one of the most reliable providers had a major network connection issue.

Currently, we're staying in touch with our server provider and waiting for them to resolve the issue.
Posted May 31, 2026 - 12:30 UTC
This incident affected: Messaging queue.